At Averla Fashion, we respect your privacy and are committed to protecting the personal information you provide when using our website, placing an order, contacting us, or interacting with our services.
This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
Information We Collect
We may collect information that you provide directly when you place an order, create an account, contact us, or otherwise interact with Averla Fashion.
This information may include:
- Name and contact information.
- Email address.
- Billing and shipping information.
- Delivery address and related order information.
- Order history and transaction details.
- Information you provide when contacting customer support.
- Information submitted when opening an order case or requesting a return or refund.
Payment Information
Averla Fashion does not store your full payment card information.
Payments are processed securely through the Stripe checkout page. Payment card details are entered and processed through Stripe's payment infrastructure rather than being stored by Averla Fashion.
We may receive limited payment-related information necessary to identify and manage an order, such as payment status, transaction reference, payment method type, and other information made available to us by the payment processor.
We do not request or intentionally store complete credit or debit card numbers, security codes, or other full payment credentials on our systems.
How We Use Your Information
We use collected information only as reasonably necessary to operate and provide our services, including:
- Processing and fulfilling orders.
- Providing shipping and delivery services.
- Processing refunds, returns, and order-related requests.
- Communicating with you about your orders.
- Responding to customer support requests.
- Maintaining and improving our website and services.
- Preventing fraud, abuse, and unauthorized activity.
- Complying with applicable legal and regulatory requirements.
Order and Shipping Information
Information necessary to fulfill an order may be shared with service providers involved in processing, preparing, and delivering the order.
This may include your name, shipping address, contact information, and order details necessary for successful delivery.
We limit the information shared to what is reasonably necessary to complete the applicable service.
Payment Processing Services
Payments are processed by Stripe. When you proceed to checkout, payment information is handled through Stripe's payment processing infrastructure.
Stripe may collect and process payment and transaction information in accordance with its own privacy practices and policies.
Averla Fashion does not control the privacy practices of third-party service providers. We recommend reviewing the applicable privacy information provided by Stripe for details about how Stripe handles payment information.
Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, maintain sessions, improve website performance, and understand how visitors interact with our website.
Some cookies may be provided by third-party services that support website functionality, security, analytics, or payment processing.
You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.
Information Sharing
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our business and provide services to you.
These service providers may include:
- Payment processing providers.
- Shipping and delivery providers.
- Website hosting and technology providers.
- Customer support and communication services.
- Fraud prevention and security services.
We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, property, users, or the security of our services.
Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our services.
Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required for these purposes, it may be deleted, anonymized, or securely disposed of where appropriate.
Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain information.
You may also have the right to object to or restrict certain processing activities, subject to applicable legal requirements and exceptions.
Requests may be subject to verification to help protect your information from unauthorized access.
Children's Privacy
Our services are not intended to knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.
Third-Party Services
Our website may use third-party services to provide payment processing, hosting, analytics, security, communications, shipping, and other functionality.
These third parties may process information according to their own privacy policies and applicable legal requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any updated version will be made available through our website. Your continued use of our services after an updated policy is posted may be subject to the revised policy.
Contact Us
If you have questions about this Privacy Policy, your personal information, or how your information is handled, please contact Averla Fashion through the contact information provided on our website.