At Averla Fashion, we want you to receive exactly what you ordered and in the condition described. We accept returns and provide refunds when the issue is caused by an error or fault on our end.
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible so we can review the issue and provide an appropriate resolution.
Order Cancellation
We provide a limited cancellation window so that orders can be cancelled before processing begins.
1-Hour Cancellation Window
Customers may cancel an order within 1 hour of placing the order for any reason. No reason or supporting documentation is required during this cancellation window.
If the order is cancelled within the 1-hour cancellation window, Averla Fashion will issue a full refund.
Cancellation After Processing Has Started
If the 1-hour cancellation window has passed and the order has already started processing, a cancellation request may still be submitted by opening a case through the order page within 24 hours of placing the order.
We will review the cancellation request and determine whether the order can still be cancelled before it proceeds further.
Once 24 hours have passed from the time the order was placed, the order can no longer be cancelled.
Cancellation Time Limits
- Within 1 hour: Cancel for any reason with a full refund.
- After 1 hour and within 24 hours: A cancellation case may be opened through the order page for review.
- After 24 hours: The order cannot be cancelled.
Eligible Returns and Refunds
A return and full refund may be provided when the fault lies on our end, including the following situations:
- The item arrives damaged.
- The item has a manufacturing or product defect.
- You receive an item that is different from the item you ordered.
- The wrong item, size, color, or variation was sent due to an error on our end.
- Another fulfillment error occurred that is attributable to us.
How to Request a Return or Refund
If you receive an item that qualifies for a return or refund, you must open a case through the order page within 5 days of receiving your order.
When opening the case, please provide clear supporting photographs showing the issue with the item. Photos should clearly demonstrate the damage, defect, or difference between the item received and the item ordered.
Required Information
- Open the case through the order page.
- Submit the case within 5 days of receiving the order.
- Provide clear photos of the item and the issue.
- Include any relevant details that help us review the issue.
Review and Resolution
Once a case is submitted, we will review the information and supporting photographs to determine whether the issue was caused by an error or fault on our end.
If the issue is confirmed to be our responsibility, we will issue a full refund and arrange the return process as necessary.
We will provide instructions regarding the return process after the case has been reviewed and approved.
Returns Due to Change of Mind
We do not accept returns or exchanges when the reason for the return is simply a change of mind.
This includes situations where an item is no longer wanted, the customer changes their preference, or the customer decides that they would prefer a different item after placing the order.
The exception is the 1-hour order cancellation window, during which an order may be cancelled for any reason and receive a full refund.
Important Information
- Orders may be cancelled for any reason within 1 hour of placing the order and will receive a full refund.
- After the first hour, a cancellation case may be opened through the order page within 24 hours of placing the order.
- Orders cannot be cancelled after 24 hours from the time the order was placed.
- Return and refund requests for damaged, defective, or incorrect items must be submitted within 5 days of receiving the order.
- Supporting photographs are required for damaged, defective, or incorrect item claims.
- Refunds for eligible issues are provided in full when the fault is confirmed to be on our end.
- When a return is required, we will arrange the applicable return process after the case has been approved.
- Returns or exchanges are not accepted for customer change-of-mind requests after the applicable cancellation periods.